Term Conditions Page

Effective Date: 2024/12/01

Welcome to SoftToys.lk! By accessing or using our website, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully. If you do not agree with any part of these terms, you must not use our website.

1. General

• These Terms and Conditions govern your use of SoftToys.lk, including all content, services, and products available through our site.

• We reserve the right to update or modify these terms at any time. Changes will be effective immediately upon posting. Your continued use of the website constitutes acceptance of the updated terms.

2. Eligibility

• By using our website, you confirm that you are at least 18 years old or have the permission of a parent or guardian.

• You agree to provide accurate and complete information when creating an account or placing an order.

3. Orders and Payments

• All orders are subject to availability and acceptance.

• Prices are displayed in Sri Lankan Rupees (LKR) and include applicable taxes unless stated otherwise.

• Payment must be made through our secure payment gateway at the time of order placement.

• We reserve the right to cancel or refuse any order at our discretion.

4. Shipping and Delivery

• We strive to process and ship orders promptly. Delivery times may vary depending on your location.

• Shipping fees and policies are detailed during checkout.

• We are not responsible for delays caused by third-party couriers or customs.

5. Returns and Refunds

• We accept returns within 7 days of delivery for unused and undamaged items in their original packaging.

• Refunds will be processed once the returned item is inspected.

• Shipping fees are non-refundable unless the return is due to our error.

6. Intellectual Property

• All content on SoftToys.lk, including text, images, logos, and graphics, is the property of Soft Toys Lanka and protected by intellectual property laws.

• You may not reproduce, distribute, or use our content without prior written consent.

7. User Conduct

• You agree not to use our website for any unlawful purpose or in violation of these terms.

• Prohibited activities include, but are not limited to, hacking, spamming, and infringing on others' rights.

8. Limitation of Liability

• SoftToys.lk is not liable for any indirect, incidental, or consequential damages arising from your use of the website or inability to use it.

• Our total liability for any claim is limited to the amount you paid for the product in question.

9. Governing Law

• These Terms and Conditions are governed by the laws of Sri Lanka.

• Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts of Sri Lanka.

10. Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us:

• Email: info@softtoys.lk

• Phone: 0710150666

• Address: Mahiyangana Road, Badulla, Sri Lanka

Thank you for shopping with SoftToys.lk! We appreciate your support and strive to provide you with the best possible experience.