Return Policy

Effective Date: 2024/12/01

At SoftToys.lk, we strive to ensure that you are completely satisfied with your purchase. If you are not entirely happy with your order, our Returns and Refunds Policy outlines the steps you can take.

1. Returns

• We accept returns within 7 days of delivery for unused and undamaged items in their original packaging.

• To initiate a return, please contact us at info@softtoys.lk or call 0710150666 with your order details.

• Returned items must be accompanied by proof of purchase.

2. Refunds

• Refunds will be processed once the returned item is inspected and verified to meet the return conditions.

• Refunds will be issued to the original payment method within 5-7 business days after approval.

• Shipping fees are non-refundable, except in cases where the return is due to our error (e.g., incorrect or defective item).

3. Non-Returnable Items

• Personalized or custom-made items.

• Items not in their original condition or packaging.

• Items returned after 7 days of delivery.

4. Exchanges

• Exchanges are subject to product availability.

• If you wish to exchange an item, follow the return process and place a new order for the desired product.

5. Damaged or Defective Items

• If you receive a damaged or defective item, please contact us immediately at info@softtoys.lk with photos of the item and your order details.

• We will arrange for a replacement or refund as quickly as possible.

6. Contact Us

For questions or assistance with returns and refunds, reach out to us:

• Email: info@softtoys.lk

• Phone: 0710150666

• Address: Mahiyangana Road, Badulla, Sri Lanka

Thank you for shopping with SoftToys.lk. We appreciate your trust and aim to make your shopping experience delightful and worry-free.